Question 1

How do I upload my photo?

Accepted Answer

Your pet's photo is uploaded on the product page via the Upload Image button and is required before adding item to cart.

Question 2

Can I have more than one pet in my portrait?

Accepted Answer

Yes! They don't require being in the same photo either - Floofsy can create magic and merge them together in the same print!

Question 3

Will I get to see proof of the artwork?

Accepted Answer

Yes! To ensure you are happy with the portrait, Floofsy will send a digital proof via email for your review before going to print to sign off on the colour, name and placement of the artwork. Each illustration will be based on the supplied photo, any change of mind to resupply a different photo will incur a redesign fee.

Question 4

How long will it take to recieve my order?

Accepted Answer

For Digital Portraits the turn around is 2-5 business days and your product will be emailed to you.
For Portrait Prints we estimate orders to arrive approximately 2 weeks from when we receive your photo. Delivery times may vary from time to time eg. during sale or holiday periods. If you need your order before a certain date please contact me and I'll do my best to assist.

Illustration: 2-5 business days
Printing: 1-3 business days
Shipping (Standard): Metro – 3-5 business days, Country 5-11 business days
Shipping (Express): Next business day
Shipping Internationally: 2-3 weeks

Question 5

What animals can I get drawn?

Accepted Answer

Floofsy is open to all animals, every shape and size!

FAQ

Frequently asked questions

How do I upload my photo?

Can I have more than one pet in my portrait?

Will I get to see proof of the artwork?

How long will it take to recieve my order?

What animals can I get drawn?

Keep
it Floofsy

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Our Store

Customer service

FAQ

Frequently asked questions

How do I upload my photo?

Can I have more than one pet in my portrait?

Will I get to see proof of the artwork?

How long will it take to recieve my order?

What animals can I get drawn?

Keep it Floofsy

Sign up for our newsletter

Our Store

Customer service

Keep
it Floofsy